The best customer service reps are empathetic, adaptable, and clear communicators—qualities every leader needs in uncertain ...

A council is being urged to communicate better with residents after more than 2,000 complaints about the local authority were ...

Effective business continuity and disaster recovery plans ensure your organization can bounce back quickly with minimal loss.

A furious customer labelled Shropshire Council as “a self-serving despot corporation acting under the guise of a council”.

Cabin crew members are responsible for much more than just customer service on board. They must be ready to act quickly and ...

At a time when technologies define the global agenda and innovation is one of the fastest-evolving resources, it becomes increasingly difficult to understand where the product/innovation ends and the ...

Frontier Communications has three internet options: traditional high-speed internet, FiOS and Vantage. Check what’s offered in your location; services vary by area. Standalone internet service ...

Change communication isn't a one-way announcement—people will have questions, usually about time or money. When someone asks ...

After the widespread adoption of cell phones in the 2000s, softphones have become the next big step forward in telecommu ...

We’re in a unique position given that we also operate in Sweden and Finland, which went through all this over a decade ago.

When a recall ends with an oil change and no answers, some Chevy Silverado owners are starting to wonder if the real fix is ...