By offering transparent tooling and clear implementation examples, OpenAI is pushing agentic systems out of the lab and into everyday use.

Verizon said an AI assistant for the company's customer service representatives built using Google models had cut down on call times and freed them up to sell products to customers, leading to a ...

Learn standout customer service interview examples: handling tough clients, showing empathy, problem-solving, clear communication, teamwork, and real‑world scenarios.

What Home Depot Just Taught Me (and Not in a Good Way) About Customer Service As a business owner, picture yourself on the other end of a customer interaction. What would you really want to happen?

Instead of waiting in line at a service desk, an associate equipped with a mobile device approaches, checks the inventory in real-time, and even processes the purchase on the spot.

Who has America’s best customer service? Here is a list of the top-ranked companies. The rankings, according to USA TODAY and Plant-A Insights Group, recognize winners across 67 sectors.

A new survey found that the biggest frustration among customers was having to sit through long prompts before being able to talk to a real person.

Americans are fed up with bad customer service, increasingly seek 'revenge' over it Customer 'rage' has tripled since 2020, and experts say several factors are at play ...