Consumers are more comfortable with AI but still want human connection when it comes to certain services, making it crucial ...

Discover how brands use conversational AI to enhance empathy, trust, and personalized support without losing the human touch ...

Everyone still claims to value customer service, but as the average CEO tenure has shortened, executives have become more focused on delivering quick returns to shareholders and investors.

Con Edison asks entire NYC customer base to conserve energy as heat wave worsens The company said it is also reducing voltage in certain neighborhoods to maintain reliability.

Whether you’re experimenting with open-source tools like the Customer Service Agent demo or scaling agents into critical workflows, this session promises a grounded look at what’s working ...

Mike Foland of FLO Advertising enjoys people gawking at his 3D holographic truck images because nobody seems to know exactly what they are.

Brown University undergraduates harness ‘spooky’ quantum effects for 3D holography imaging Two Brown students developed a new technique called Quantum Multi-Wavelength Holography, which creates ...

Klarna Reverses AI Customer Service Overhaul Klarna is inviting human workers back to its customer service division after AI takeover last year.

Apple has announced an interesting 3D AI model called Matrix3D that is able to reconstruct 3D objects and scenes from just a few 2D photos.

A new technique could use a person’s DNA to reconstruct a 3D model of their face. Researchers have devised a computational tool, called Difface, that uses the differences between single letters of the ...

Nvidia’s ‘AI Blueprint for 3D-guided generative AI’ lets developers generate AI images by first creating them in 3D using Blender.