This brand saw the sharpest decline among all the fast-food chains featured in a recent customer satisfaction index.

Fast-food customer satisfaction rankings show Chick-fil-A leading for the 11th year. Panda Express and Popeyes made the biggest gains, while McDonald's remains at the bottom.

This year, the study's findings were based on 16,381 completed surveys of random customers.

KB Home was once again ranked #1 on TrustBuilder®, a leading third-party review site, and achieved historically high customer satisfaction scores on AvidCXTM, a trusted homebuyer survey platform ...

KB Home was once again ranked #1 on TrustBuilder®, a leading third-party review site, and achieved historically high customer satisfaction scores on AvidCXTM, a trusted homebuyer survey platform ...

Chick-fil-A tops the ACSI report for a record 11th year, scoring highest in fast food customer satisfaction. See how other chains ranked in 2025.

A new report from the American Customer Satisfaction Index offered some insight on how fast-food and full-service brands stacked up in terms of customer satisfaction.

The chain has topped the American Customer Satisfaction Index’s (ACSI) Restaurant and Food Delivery Study for the 11th year in a row, with a steady score of 83 out of 100.

Rochester Gas & Electric and New York State Electric & Gas are among the utilities fined by the state for failing to meet customer service metrics.

PPL touts high customer satisfaction amid turbulent home care transition The company tasked with administering CDPAP conducted a survey which found that tens of thousands of consumers and home aides ...

5G Internet Is Beating Fiber in Customer Satisfaction: Here's Why 5G Might Be Here to Stay I've always been a little skeptical about 5G home internet. Here's why I feel differently now.

The American Customer Satisfaction Index also affirms customer satisfaction with 5G, with scores for non-fiber providers trending upwards.