Snapchat has a green dot to tell you about your friend's activity , but it doesn't work like recent activity functions of other smartphone apps do.

Millions of Qantas customers may have had data stolen in a cyberattack on a third-party platform, with names, emails and frequent flyer numbers potentially exposed.

Qantas is contacting customers after a cyber attack targeted their third-party customer service platform. On 30 June, the Australian airline detected "unusual activity" on a platform used by its ...

Personalization should focus on brands showing respect to people rather than machines gaining a simplistic understanding of them.

M&S is instructing all of its customers to change their account passwords after a significant amount of data was stolen in a DragonForce ransomware attack.

What if one in four of your customers were misidentified, costing your business millions without you even realizing it? It’s not a hypothetical. Today, companies are facing a data identity crisis that ...

Customer profiling is becoming increasing important in modern retail industry[1]. In this paper, we propose an approach which can either build customer profile from scratch or refine existing customer ...

AI spotlights pain points. AI-powered customer analysis uncovers hidden frustrations and helps brands refine messaging, improve CX and reduce churn. Smarter segmentation wins. AI-driven customer ...

Citigroup erroneously credited $81 trillion, instead of $280, to a customer’s account and took hours to reverse the transaction, a “near miss” that shows up the bank’s operational issues ...

Donald Trump, 78, Spotted with Large Mystery Bruise on His Hand During High-Profile Meeting. Here's What It Could Mean During his meeting with French President Emmanuel Macron, Trump appeared to ...

Methods: We used latent transition analysis (LTA) to assess the MIL profiles of Chinese university students and to relate their experiences of meaning to their wellbeing. Meaning in Life Questionnaire ...