In today’s eco-conscious market, businesses are seeking innovative ways to reduce their environmental impact while enhancing ...

Consider this surprising statistic from our annual customer service research: 46% of U.S. consumers are willing to pay more ...

Loyalty programs that prioritize personalization, flexibility and seamless experiences are strategic tools for building stronger customer relationships and driving sustained growth. By delivering ...

Kroger, CVS, and Kohl's are among the 350 companies with the best loyalty and rewards programs, according to new research ...

The Selfridges Unlocked program will allow customers to collect digital “keys,” or points, for shopping; visiting The Cinema ...

Just like strong personal relationships, lasting business success is built on trust, loyalty, and meaningful engagement. Acquiring new customers is important, but retaining existing ones is what ...

Digital Silk is an award-winning California digital & brand agency dedicated to growing brands online. With a team of seasoned experts, Digital Silk delivers exceptional digital experiences through ...

Is it possible to be in hog heaven and hog hell at the same time? Apparently so, because that’s what the past two weeks have ...

GLOBAL communications platform Infobip projects that artificial intelligence (AI) will continue to play a central role in customer experience (CX) transformatio ...

Broadvoice’s CCaaS platform, GoContact, receives industry-leading Net Promoter Score® for customer loyalty and satisfaction.

AS businesses continue to adapt to an ever-evolving digital landscape, customer experience (CX) is anticipated to play a key ...