The firm’s interest coverage ratio (EBIT/interest) troughed at around 7.5 post-global financial crisis, which was more than sufficient to meet its debt obligations. Cintas has since grown its interest ...

According to the American Customer Satisfaction Index, Chick-fil-A was voted the highest in customer satisfaction for the 11th consecutive year.

The enhanced customer experience includes AI-driven support in the app that is more customized and available around the clock.

A new report from the American Customer Satisfaction Index offered some insight on how fast-food and full-service brands stacked up in terms of customer satisfaction.

Listening to customer feedback has paid off for one Grosse Pointe restaurant that completely transformed its concept from a cocktail lounge to a sushi restaurant.

Bank of America tops customer satisfaction in retail banking advice and mobile app satisfaction, ahead of Wells Fargo and Truist, per J.D. Power’s 2025 studies.

It comes after Pepco Group, the owner of Poundland, announced it was going to sell the discount chain - with reports suggesting 200 stores could close.

A 2-point rating scale can reduce racial bias in customer feedback, research finds Employers should audit rating systems for bias and offer other ways for customers to provide more detailed ...

Airline passengers have spoken, and they've named the airlines that provide the highest customer satisfaction ahead of the busy summer travel season.

Loneliness and depression predict memory decline in aging adults, and memory loss may in turn worsen mood symptoms, highlighting a bidirectional link, a study finds.

Customer satisfaction among airlines, lodging, car rentals, online travel agencies, and rideshare services declines, according to the ACSI.

Global toy manufacturer Mattel has revealed details of how its technology tie-up with Google Cloud is allowing the firm to respond to customer feedback in real time and accelerate its product ...