Discover how brands use conversational AI to enhance empathy, trust, and personalized support without losing the human touch ...

Relationship marketing is more than just sending “Happy Birthday” emails or offering loyalty points to your customers. It is ...

When automation displaces so many human roles, CX quality takes a nosedive. The key is to define clear, human-centric strategies for implementing AI.

When AI becomes the customer, what happens to your CX strategy?For decades, brands relied on four channels: websites, apps, call centers, and physical locations.But a fifth channel is emerging-one ...

It has also launched 18 ‘Christmas Menu Inspiration' recipes, six of which are original to Q Catering. These include a Turkey ...