Ultimately, the future of business belongs to those who can master the art and science of customer experience.

American Airlines is overhauling its customer-experience strategy this year. As part of the continuing push, the carrier is ...

To stay relevant, marketers must evolve from mere content creators to AI facilitators, curating autonomous tools that can ...

START” program is aligned with souhoola’s strategy to expand its service offering and deliver accessible and flexible ...

Companies love to roll out refreshed strategies and shiny new mission statements — but if nothing really changes on the ...

Moderator: Luke McCormack, Host of the Federal Executive Forum Panelists also will share lessons learned, challenges and solutions, and a vision for the future.

In her new role, Xi will lead the development and implementation of Mashreq’s AI initiatives across all business units. This ...

Dubai Land Department (DLD) has signed a memorandum of cooperation with Emirates NBD, a leading banking group in the MENAT ...

Leading Premier League football team deploys customer experience and engagement systems from digital transformation partner to help bring fans closer to the game while blending club traditions with a ...

Provident Bank, a leading New Jersey-based financial institution, has announced the appointment of Maheshkumar Kandasamy as ...

One thing that retail and CPG organizations can do to stay competitive is focus on what they can control: their data.

AI cybersecurity firm Darktrace’s acquisition of Mira targets financial services encryption challenges as regulatory pressure ...