Actively working to resolve complaints demonstrates integrity and enhances your reputation as a customer-centric business. - Ismael Wrixen , FE International 9.

Customer complaints are inevitable. If you run a business that sells to the public no matter how great your goods or services are the old adage will eventually be proven true: You cannot please ...

How do you deal with customer complaints? The opinions expressed here by Inc.com columnists are their own, not those of Inc.com. The final deadline for the 2025 Inc. Power Partner Awards is Friday ...

Find Out Exactly What Your Customer Wants And Needs As the CEO of an apparel brand, I have learned that every complaint is a doorway to massive growth. In fact, in my office, we don’t even call ...

Anthony Matthews is a master of the consumer complaint, writing and collecting some of the best letters to customer service. Two of his tips for success: use humor and write a real, hard-copy letter.

Customer complaint data is a critical asset for every organization. Full of valuable information, it is far more than just a record of grievances. Customer narrative data offers actionable analytics — ...