Effective customer complaint forms gather actionable feedback that improves your business. The key is designing forms that encourage constructive criticism and identify specific improvement areas.

The New York State Department of Motor Vehicles is rolling out a new online consumer complaint form for issues with repair shops, auto dealers, and inspection stations. The goal of the new process … ...

Consumer Reports asks, Are you sick of companies giving you bad customer service when you have a problem with billing or product performance? Learn how to get your complaints taken seriously and ...

How can you ensure every customer issue is addressed and resolved to the best of your team’s ability? Customer complaint tracking helps you keep customers happy and beat the competition. Understanding ...

Defense Secretary Pete Hegseth orders comprehensive review of military equal opportunity programs, calling for "No More Walking on Eggshells" as Pentagon examines harassment complaint systems.

The customer complaints received by the Consumer Financial Protection Bureau are not just a list of grievances. They are a vital source of information for banks and financial services firms, and must ...

Some customers at different Walmart locations across the U.S. have taken to social media to vent about issues with self-checkout lanes and cashiers.

NJ Transit's new customer advocate details top four commuter concerns and some solutions to some long-standing pet peeves.

As part of the FDA’s new Human Foods Program reorganization, which went into effect Oct. 1, the agency has announced a streamlined approach for processing consumer complaints. The process ...

How to Handle Customer Complaints in the Food Service Industry. Virtually everyone working in the food service industry will have to deal with customer complaints at some point in their career.

Complaint data plays a role in journey analytics, where companies seek to track customer journeys with that company in hopes of maximizing customer satisfaction and, of course, spending. Journey ...