By actively listening to the customer's concerns, businesses can demonstrate empathy, foster trust and find effective solutions that resolve the issue at hand.

Almost 4,000 years ago, a Mesopotamian man named Nanni was so disappointed with the copper he bought from a trader named Ea-nāṣir, that he decided to write a formal complaint. Today, this ...

8 Steps to Squash a Customer’s Complaint Before you rush to defend yourself or fight back remember to put yourself in your customer’s shoes.

Syracuse, N.Y. – Charter Communications pledged to improve service and reduce its customer complaint rate as part of a deal to get the state’s approval of the cable giant’s acquisition of ...

Complaint Process Flow Complaint Process Formal Complaint, Assessment, Notification, Investigation, Determination & Appeal Under the university's discrimination complaint procedure for employees or ...

If a viral consumer complaint is met with an inadequate response, a minor issue can become something more potentially damaging to the brand’s reputation and bottom line.

Anthony Matthews is a master of the consumer complaint, writing and collecting some of the best letters to customer service. Two of his tips for success: use humor and write a real, hard-copy letter.

The customer complaints received by the Consumer Financial Protection Bureau are not just a list of grievances. They are a vital source of information for banks and financial services firms, and must ...

Customers Complain. Here Are 5 Rules to Help Your Employees Deal With It Get your staff to follow this easy five-step process and your customers will be happier than ever.

Google Cloud says it is reviewing its abuse-prevention process after a customer complaint posted on Medium last week went viral. The author of that Medium post, an admin of an energy-monitoring ...