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Featuring a dedicated customer complaint form on your website is one of the best ways of generating actionable feedback. Learn how to do it here.
Health inspectors have turned their focus towards three Louisville Kroger locations following a surge in rodent-related complaints.
Rivian's software boss, Wassym Bensaid, replied to a customer's complaint post on social media, offering clarity and explaining the company's software roadmap and the decisions behind it.
Customers will always have unique and common problems. Learn how customer complaint tracking drives improvement and delivers better experiences.
Denver record club won’t fill orders, send refunds or respond to emails, customers say Vinyl Me, Please has seen lawsuits, layoffs and numerous complaints over the last year ...
A fashion brand has been called out for holding a lavish influencer trip to Coachella as customers have allegedly been left in limbo with their orders.
The customer complaints received by the Consumer Financial Protection Bureau are not just a list of grievances. They are a vital source of information for banks and financial services firms, and must ...
Some customers at different Walmart locations across the U.S. have taken to social media to vent about issues with self-checkout lanes and cashiers.
How to Handle Customer Complaints in the Food Service Industry. Virtually everyone working in the food service industry will have to deal with customer complaints at some point in their career.
Complaint data plays a role in journey analytics, where companies seek to track customer journeys with that company in hopes of maximizing customer satisfaction and, of course, spending. Journey ...