Swinerton is conducting a $4.5 million renovation of T-Mobile’s Chattanooga call center. Construction is currently underway ...

Vertical Growth, Geographic Expansion, Industry Recognition and Transformative Technologies Drive Unprecedented Success ...

Operator: Greetings and welcome to PetMed Express Third Quarter Financial Results Conference Call. At this time, all ...

AT&T is using a variety of measures, including an industry-first service-level guarantee for consumers, in an effort to ...

In this blog, we will be looking at the power of AI in contact centers. As businesses continue to look for ways to make their ...

Efficiency in call center operations not only resolves customer issues faster but also fosters trust and loyalty, giving businesses a competitive edge. Central to achieving this efficiency is the use ...

Commissions do not affect our editors' opinions or evaluations. Call center software enables better customer support by phone and other communication channels. This cloud-based technology is easy ...

Call the Midwife fans were left stunned after ... confessing they couldn't provide for their daughter's needs and intended to place her in care. A subsequent meeting with social services - where ...

AI agent-powered case and chat summarization, post-call transcription, virtual agent, and AI agent search drive self-service and help boost live agent productivity. Customer Service Management ...

ServiceNow (NYSE: NOW), the AI platform for business transformation, has been named a Leader in the 2024 Gartner Magic Quadrant for CRM Customer Engagement Center. This recognition was based on an ...