ROI CX Solutions: Yes, AI Can Improve Your Call Center (But Only If It’s Used Correctly …)
As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations ...
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Artificial Intelligence (AI) Based Contact Center: Benefits, Trends, and Solutions
In this blog, we will be looking at the power of AI in contact centers. As businesses continue to look for ways to make their ...
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Customer Care
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Thank You For Not Calling! Agents Are On The Verge Of Burnout, Study Finds
There may be a reason. A new study by CMP Research, a market intelligence firm for the customer management industry, suggests many call center workers are at the end of their rope. It says ...