Discover how brands use conversational AI to enhance empathy, trust, and personalized support without losing the human touch ...

Artificial intelligence is helping banks and credit unions reduce friction points in their customer experiences and more, per ...

Virgin Media O2’s new Lumi AI tool offers real-time prompts and resolution suggestions to human agents, enhancing ...

Businesses across the U.S. are embracing AI and automation to power faster, more personal, and more efficient customer service experiences, quietly, but profoundly.

Well, in an attempt to make things better for the consumers, Oppo has announced a very big upgrade to its customer service systems. The system is being powered by its AndesGPT LLM and uses generative ...

At the heart of the discussions was BSNL’s transformation from a legacy telecom service provider to a modern, ...

Discover why HubSpot's multi-hub CRM platform, AI-driven innovation, and strong growth potential position it as a top choice ...

TELUS Corp (NYSE:TU) achieved industry-leading customer growth with 347,000 total net additions in Q3 2024. The company reported a strong TTech EBITDA growth of 5.6%, reflecting successful ...

Thoughtful IVR call flow design helps callers help themselves. Learn how to set up an intuitive caller journey and spot potential chokepoints.

Most business phone systems and call center software offer tools to visualize and analyze call flow. Here’s how to improve it at every step of the journey, from greeting to resolution.

Why Use a Flowchart?. A flowchart is a pictorial or graphical representation of a process. Flowcharts are used in many industries including entertainment, engineering, physical sciences and ...