XIAMEN, China, July 8, 2025 /PRNewswire/ -- Yeastar, a global leader in Unified Communications, today released the built-in ...

Cloudflare's evolution into a 'connectivity cloud' creates a unique, programmable global edge network, driving durable growth ...

Limit order (blue line) instead waits for a seller to cross the spread. This order is “advertised” (lit), so the seller knows the buyer exists, and when a seller crosses the spread, the buyer saves ...

Siemens has launched advanced AI agents that assist industry players to work seamlessly across its Industrial Copilot ...

No, a SWOT analysis and a gap analysis are two different methods. A SWOT analysis is used to identify strengths, weaknesses, opportunities, and threats in a given situation. A gap analysis is used to ...

Google’s org chart isn’t just a pretty picture; it’s the backbone of how things get done. It might seem like a simple diagram ...

The Social Security Administration says it has cut the time it takes to answer calls and reduced a backlog of disability ...

The best customer service reps are empathetic, adaptable, and clear communicators—qualities every leader needs in uncertain ...

The million dollars didn’t materialize, but connections did. Needing work, he took a telemarketing job at a company called ...

That Dropped Call With Customer Service? It Was on Purpose. Endless wait times and excessive procedural fuss—it’s all part of a tactic called “sludge.” By Chris Colin June 29, 2025 ...

Voice AI offers a particularly promising opportunity for supporting organic conversation, honoring the preference for voice communication, and elevating the customer contact operation, Cantor says. Be ...

The Gist Strategic, not just operational. Call center management isn’t about overseeing agents—it’s about aligning customer service with business performance. CRM is the game-changer.