Implementing Big Data Analytics in E-Commerce: Vendor and Customer View Abstract: Due to the information revolution, one of the biggest challenges of e-commerce is the huge data that needs to be ...

The modern, state-of-the-art facility in Trento, Italy, will become the new home for advanced Artificial Intelligence (AI) powered vision quality and food safety inspection for KPM Analytics ...

Discover how AI-driven speech analytics is revolutionizing call centers by enhancing customer experience, improving agent performance, and ensuring compliance.

This research study provides an outlook on modeling an integrated customer analytic framework using complex black-box AutoML pipelines while providing insights and explanations to the predictions ...

AI is rapidly transforming customer experiences - here's 8x8's vision for the future of CX The 8x8 Analyst Summit 2025 was all about AI, ecosystems, and CX-first thinking.