Moreover, customer analytics enables the real-time delivery of product or service offerings at the right time, which enhances the customer experience. 3: Managing risks in banking and financial sector ...

In fact, when infused deeply into our products, analytics can actually increase customer success, satisfaction and even loyalty. It can even be how we actually differentiate our products from others.

And thanks to the lightning pace of analytics technologies today, we can now do so at scale, and these five critical factors for successful customer analytics projects will help: 1. Marketing And ...

Tredence named a Leader among customer analytics service providers; the company recognized for its ability to merge vertical expertise with customer analytics and data engineering sets. SAN JOSE ...

We spoke with Robert Brown from BDO Digital about customer analytics in retail sales. He noted that a fundamental notion about the role of technology this year is that it is critical to invest in ...

Rutgers Business School’s marketing analytics program provides quantitative skills and communication abilities ...

Customer analytics and CX extend well beyond VoC to encompass every customer-facing and customer-impacting decision made across the organization. VoC is essentially a listen, ...

The Office of Executive Education at the University of Maryland’s Robert H. Smith School of Business will present “Step-by-Step Customer Analytics for Your Business,” a virtual workshop for ...

Enter serviceMob, a cutting-edge analytics platform and the ultimate command center for modern customer service operations. “It’s not your parents’ call center anymore,” said serviceMob ...

With customer analytics spending projected to increase, organizations must devote at least some of the funding to resolve tech legacy and silo issues to maximize the value of related data.

However, when the purpose transitions to assessing individual characteristics or making predictions and drawing conclusions about any individual (e.g., customer analytics), it lands squarely in ...

Business-analytics startup Gong.io has raised $65 million in part to expand the use of its enterprise software across business departments that are looking for ways to use artificial intelligence.