Based on their intuition of how human agents reason while responding to customers, researchers at Capital One developed a framework in which a team of expert AI agents, each with different expertise, ...

The AI agent assist and coaching solution can detect over 200 voice and behavioral signals in speech and can effectively recommend how to respond when key topics of conversation are discussed.

PALO ALTO, Calif. and DENVER, Dec. 13, 2021/ PRNewswire/-- Zenarate, the world's leading conversation simulation solution, and Genpact will co-lead a workshop, "Develop Top Performing Agents ...