One of the hallmarks of the early days of 2025 is this rapid-fire news coming from the AI industry. Models are evolving, week ...

As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations ...

The cheap, open AI model has sent shockwaves through Silicon Valley. Has Australia already been left behind or does ...

Networking and security company Cisco has announced that its Webex Calling and Webex Contact Centre cloud-based services have ...

Apparently it uses the same underlying tech as Duplex, the feature that allows Google AI to make restaurant reservations, and ...

As interactions between businesses, brands and their customers shift, the race to redefine customer experience (CX) is ...

A feature called "Ask for Me" has popped up under the AI experiments category in Google Labs. Instead of calling a company yourself, you can let Google's AI do it for you, handling tasks like finding ...

VoIP (Voice over Internet Protocol)—a flexible, cost-effective solution that uses the internet to handle calls, video ...

Revenue came in at $14.26 billion, beating the projected $13.81 billion. However, revenue declined 7% year-over-year, marking the third consecutive quarter of decline. Net loss for the quarter stood ...

Analyst Brandon Lee has kept his "buy" calls on Keppel DC REIT, MINT and Digital Core REIT; he sees their unit price ...

Palona’s approach suggests that customer relationships don’t have to be sacrificed for automation—instead, AI can enhance personalization.

Thailand’s Prime Minister Paetongtarn Shinawatra on Jan 15 warned the public against falling for AI-powered scams after she personally escaped a con artist impersonating an Asean leader.