From staffing to CRM integration, here’s how to run a high-performing call center that drives real business outcomes.

The global call center industry was valued at approximately $350 billion in 2024. Projections suggest that the impact of AI on this sector could reach $2 to $3 billion in 2025, which represents about ...

The company has also introduced Zoom Contact Center in India, bringing its cloud-based, AI-first contact-center-as-a-service (CCaaS) platform to local enterprises and multinational corporations.

ServiceNow Inc. (NYSE:NOW) is one of the best US tech stocks to buy now. On June 18, 3CLogic announced that a prominent global hospitality and luxury resort organization has adopted its solution.

A great MSP doesn’t just shine during the separation phase; they provide first class aftercare and a seamless transition into ...

AI workloads have fundamentally transformed data center communication requirements, introducing unprecedented demands for ...

Cloudflare's evolution into a 'connectivity cloud' creates a unique, programmable global edge network, driving durable growth ...

Guided by foundational doctrine, such as FM 3-0, the Army is investing in transforming its force structure, equipment, and ...

Emerging Technologies Agentic AI takes center stage, bank tech projects, new funding rounds and more The Waters Cooler: SEC hack investigation, FCA–Nvidia partnership, LTX BondGPT upgrade, and CDO ...