The Central Bank has published revised guidelines aimed at strengthening protection for consumers dealing with financial institutions. The revised Consumer Protection Code comes into effect from ...

Communications Alliance has released a draft of a new Telecommunications Consumer Protection Code saying it will deliver a host of stronger consumer protections including improved customer service ...

New proposals that would give added protection to consumers have today been published by the Central Bank. A new consultation paper issued this morning outlines measures which would require ...

The TCP Code drove a fall in consumer complaints to the Telecommunications Industry Ombudsman (TIO) of 35.8 percent since 2012, from 193,702 in 2011-12 down to 124,417 in 2014-15.