Coinbase has long been aware that its customer support is an issue. In June, CEO Brian Armstrong wrote that the company had re-evaluated its growth plan in order to improve customer service.

The email itself is incredibly frustrating, because it give the user no indication of what they’ve done wrong or what they can do to fix the problem other than try again “in a few weeks”. Coinbase has ...

Coinbase’s support is mostly automated, although live support is available by phone for certain issues. Kraken has a tiered fee structure that is based on how much you trade in a 30-day period.