Cloud computing has been attracting huge attention in recent years. More and more individuals and organizations have been moving their work into cloud environments because of its flexibility and ...

With omnichannel marketing showing 287% higher purchase rates than single-channel campaigns, the ability to send exactly the right message to a customer at exactly the right time and in exactly the ...

David Jones is using customer feedback to influence everything from store leasing conversations to store refreshes and product selection, through an expansive ‘voice of customer’ program. The ...

The right contact center software is the foundation of modern customer service, enabling pain-free omnichannel support, improved agent performance, and operational efficiency.