Outreach says it is re-imagining how revenue teams can be more successful with the help of AI agents embedded into the ...

From staffing to CRM integration, here’s how to run a high-performing call center that drives real business outcomes.

Android users often seek ways to manage their incoming calls effectively. With unwanted calls rising, knowing how to activate call restriction features ...

Addressing Tumor Board Bad Habits and Risks: A Call for Rational Resource Management. If you have the appropriate software installed, you can download article citation data to the citation manager of ...

Visual representations such as workflow diagrams or organizational charts are essential tools for helping teams improve processes and understand how complex systems work, but they can be time ...

The Dash Voice AI agent revolutionizes patient appointment management by automating the handling of high-volume appointment-related phone calls, including confirmations, rescheduling and ...

Our Management Tip of the Day newsletter continues to be one of HBR’s most popular newsletters. In this article, we list six of our favorite tips on strategic thinking, covering topics like how ...

Most steps in a call center workflow are repeated thousands of times each day. That means any step you can eliminate or automate will translate into a huge productivity gain. In this post, we’ll ...

Discover the best call queue management tactics to decrease wait times without hiring more call center agents.

Ramp up your call center management with these eight must-know best practices and strategies for higher efficiency and a better closing rate.