Flight delays and cancellations can disrupt travel plans, causing frustration. When faced with such issues, immediately ...

I'm a budget-savvy traveller, but my No.1 hack is to enlist help from a travel professional. Here's five reasons to use a ...

While Qantas would not confirm to Information Age whether AI voice deepfakes were used in the breach, the cybercrime group ...

Clint Crowster, 46, has carved an impressive path in the Business Process Outsourcing (BPO) industry, transitioning from a humble call centre agent to the founder of 'askOsca.com,' a thriving BPO ...

Agentic AI doesn’t spell the end of human call centre workers, says Salesforce By Christopher TredgerJohannesburg, 21 Jul 2025Linda Saunders, country manager and senior director of Solution ...

The fear of picking up the phone is related to fears of being criticised, judged, and rejected, and comes under the ambit of ...

Skipping the call queue and getting hold of a real person fast can be quick and easy if you know the right phrases to feed ...

The case dates back to October 2019, when Chatterton was a 911 dispatcher for the Kootenay region and dealt with a call where ...

Clorox has sued IT services firm Cognizant for allegedly providing system logins to a hacker who caused the company $580 ...

A diary recovered from one of the accused in a Delhi-NCR cocaine cartel bust has exposed a disturbing network of high-value ...

FBI Deputy Director Dan Bongino may resign after clashing with Attorney General Pam Bondi over the long-promised Epstein ...