While much of the world was thrilled by the 2022 release of ChatGPT, and with it the dawning of a new era of technology, the ...

Once viewed as cost centers focused solely on efficiency, contact centers are now emerging as pivotal value centers that enhance brand loyalty and lifetime customer value. Is AI helping? You bet.

Q4 2024 Earnings Conference Call January 28, 2025 10:00 AM ETCompany ParticipantsKelly Ortberg - President, Chief ...

Donald Trump’s first phone call with a foreign leader on Wednesday was with Saudi ... Donald Trump said that he’s considering scrapping the Federal Emergency Management Agency because he’d “rather see ...

In today’s fast-paced business landscape, customer experience stands out as a key differentiator. Key Takeaways Call centers ...

All of the call center platforms on this list include ... You don’t have to integrate separate tools for analytics or workforce management, plus its entry-level plan supports voice and 20 ...

Here are some benefits: Integrating NLP into your call center workforce management strategy may seem daunting, but it’s relatively simple with the right IVR provider. As you can see ...

Charter Communications, which provides cable, internet and other telecommunications services through the Spectrum brand, plans to close its Akron residential inbound sales call center and lay off 259 ...

Virginians are feeling the effects of President Donald Trump's orders targeting the federal government workforce, with nearly ...

Donald Trump's effort to freeze trillions of dollars in federal grants is the most provocative of his many attempts to expand ...