While much of the world was thrilled by the 2022 release of ChatGPT, and with it the dawning of a new era of technology, the ...

Charter Communications, which does business as Spectrum, plans to close an Akron residential inbound sales call center and lay off 259 workers there.

Q4 2024 Earnings Conference Call January 28, 2025 10:00 AM ETCompany ParticipantsKelly Ortberg - President, Chief ...

In today’s fast-paced business landscape, customer experience stands out as a key differentiator. Key Takeaways Call centers ...

Virginians are feeling the effects of President Donald Trump's orders targeting the federal government workforce, with nearly ...

The email arrived on Thursday night for a Richmond employee of a large federal government agency, that, among other things, enforces legal protection of civil rights.

Donald Trump's effort to freeze trillions of dollars in federal grants is the most provocative of his many attempts to expand ...

Watch live as Trump continues his crackdown on illegal immigration and takes executive action on federal aid and DEI initiatives.

The Bingham Fellows program has chosen its next class of community leaders. Find out who made the cut and what pressing issue ...

Commissions do not affect our editors' opinions or evaluations. Call center software enables better customer support by phone and other communication channels. This cloud-based technology is easy ...