The documentary exposes the ‘Thane Call Center Scam’ and goes behind the criminal networks operating from India that swindled the American citizens while sitting in India.

From staffing to CRM integration, here’s how to run a high-performing call center that drives real business outcomes.

Inside Call Center Coach: AI workflows, custom apps, and coaching transform leadership expectations into daily execution - building a competitive advantage others can’t replicate. About Call Center ...

CLEVELAND, Ohio— The company that owns a Middleburg Heights call center agreed to pay $85,000 to settle accusations that it fired a Black woman by falsely claiming she cursed during a call.

The Center for Interprofessional Education and Simulation (CIPES) invites abstract submissions from faculty, students, and staff for possible poster presentation at this year’s 7th Annual ...

Call center automation uses AI to streamline customer service. Discover how it works, explore tools, and gain expert tips to enhance customer experience.

Apple is introducing new AI-powered call screening and “hold assist” features in its latest mobile operating system, iOS 26. In iOS 26, when you receive a call from an unknown number, call ...

About six months after rolling out voice AI in its call centers, Allina Health is already seeing signs that the tool is doing a good job of improving the patient experience. The technology is ...

The state-of-the-art Ning Zhao and Ge Li Simulation Center opened earlier this month and mirrors real patient rooms.

II MEF named the new battle simulation center after Colonel Nick Davis, who served in the Marine Corps.