From staffing to CRM integration, here’s how to run a high-performing call center that drives real business outcomes.

Call Center training should be part of a broader CX management strategy and can deliver real financial benefits when not ...

A group of 600 deceptive call center employees in Maharashtra’s Thane, allegedly collaborated to pull off a fraud involving over 15,000 Americans, resulting in estimated losses exceeding $50 ...

The flexsim simulation software can be done some simulation analyses and optimization regarding the sorting strategy of logistics distribution center, which has the benefits of low cost, short time, ...

AI voice agents are an integral part of today's automated phone communication, enabling businesses to process thousands of concurrent calls through sophisticated speech recognition and natural ...

GCAPS provides and utilizes accurate models to support virtual development for the mobility industry. The simulation group, the members of which have significant experience ranging from mathematical ...

Sign Out ADVANCED SEARCH Journals & Magazines > IEEE Transactions on Semicond... > Volume: 34 Issue: 1 Call for Papers for a Special Issue of IEEE Transactions on Electron Devices on New simulation ...