As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations — but only when it is used correctly.

Q4 2024 Earnings Call Transcript February 6, 2025 Xcel Energy Inc. misses on earnings expectations. Reported EPS is $0.81 EPS ...

THURSDAY, JAN. 11 Have you registered for the Adult Winter Reading program? It’s offered at local libraries in McLeod and Meeker counties. Read books and earn prizes.

"I no longer will dread going to work and walking down the stairs into what we call the dungeon," said Heather Fischer, a ...

To be open and curious, willing to be challenged, searching for truth with determination and humility. To be grateful, leaning into the possibilities of life, finding the best in people. To be brave ...

The definition of ethnic cleansing is the mass expulsion or killing of members of an unwanted ethnic or religious group in a society, per the Oxford English Dictionary. Ethnic cleansing has not been ...

A City Council committee hearing on a piece of artwork at the city's Cultural Center that some deemed antisemitic briefly ...

The City of Aiken Parks, Recreation and Tourism Department will hold a 4L: Living, Loving, Lifelong Learning Series lecture ...

CAMBRIDGE − The Guernsey County Dog Shelter Gala will return this year. The event will take place Thursday, March 13, at the ...

Many of you who, like me, came of age in the ’60s will recognize the title of today’s column as lyrics from one of Bob Dylan’s songs. And many of you, like me, may be experiencing no small bit of ...

The IT Department is also assisting in the dispatch room, tasked with organizing and labeling wiring that runs between the ...

Bird expert and former Birds Unlimited owner Bob Shanman leads a free bird walk through the Palos Verdes Peninsula Land Conservancy on Wednesday, February 5, starting at 9 a.m. Freed.