As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations — but only when it is used correctly.

Lumentum Holdings Inc. ( NASDAQ: LITE) Q2 2025 Earnings Conference Call February 6, 2025 5:00 PM ET Kathy Ta - Vice President, Investor Relations Alan Lowe - President and Chief Executive Officer ...

OpenAI executives updated reporters on Thursday about the level of interest the company is seeing from states interested in ...

In the age of digital communication and customer-centric services, call centers have become essential hubs for businesses to ...

Despite lower-than-expected Azure growth, Microsoft's AI and cloud services remain robust. Check out my recommendation for ...

Google, Alphabet, GOOG CEO Sundar Pichai calls Gemini Flash AI models more efficient than DeepSeek R1 and V3 on 4Q earnings ...

For much of the last two years, Nvidia has been the biggest player in town when it comes to data center processors.

While OpenAI often relies on supervised fine-tuning and massive computational resources, DeepSeek has pioneered a more efficient approach through pure reinforcement learning (RL), centered around the ...

Meta, Microsoft and Blackstone executives say DeepSeek's advancements in AI training won't impact data center demand — at ...

Silicon Valley is coming to grips this week with the realization that creating an advanced artificial intelligence model may ...

Tech titan David Sacks reveals the status of the country's tech race with China and why U.S. data centers are important on ...