Your angry complaints to call centers may soon be soothed by AI
Japan's SoftBank is testing AI technology that can make the lives of call center workers easier by adding a "softer" tone to ...
Hosted on MSN1mon
Teleperformance Uses AI to Make Staff Sound Less Indian
Follow Bloomberg India on WhatsApp for exclusive content and analysis on what billionaires, businesses and markets are doing. Sign up here. Teleperformance SE, the largest call-center operator in ...
Yahoo Finance25d
The World's Largest Call Center Company Will Use AI To Scrub Indian Accents To 'Create More Intimacy, Increase Customer Satisfaction'
Some analysts believe investors are wary of the long-term impact of AI on the traditional call center model. The rise of AI-powered chatbots has already shaken the industry. Concerns regarding the ...
New York Post1mon
Teleperformance rolls out AI software that ‘neutralizes’ Indian call agents’ accents
Teleperformance, the world’s largest call center operator ... “Whether it is OpenAI, or any AI model in the world, it needs human support for training,” Mackenbrock said, noting that ...
Hindustan Times27d
World’s largest call centre uses AI to hide Indian accents: ‘Sometimes it’s hard to understand’
The rise of AI chatbots has led to investor jitters about the sustainability of the human call-center model. Last year, Teleperformance shares fell to their lowest since late 2016 after Swedish ...
Yahoo Finance25d
The World's Largest Call Center Company Will Use AI To Scrub Indian Accents To 'Create More Intimacy, Increase Customer Satisfaction'
Some analysts believe investors are wary of the long-term impact of AI on the traditional call center model. The rise of AI-powered chatbots has already shaken the industry. Concerns regarding the ...
The Taipei Times28d
French company uses AI to make staff sound less Indian
The rise of AI chatbots has led to investor jitters about the sustainability of the human call-center model. Last year, Teleperformance shares fell to their lowest since late 2016 after Swedish ...