As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations — but only when it is used correctly.

In the age of digital communication and customer-centric services, call centers have become essential hubs for businesses to ...

Around 10 a.m., police officers responded to the 400 block of Stitt Road after getting a call about an assault with a deadly ...

PowerSchool is notifying people impacted by the recent cybersecurity incident and is offering two years of free identity protection services for all current and ...

Renz Miguel Marquez, a 29-year-old call center trainer in Makati City in the Philippines, uses AI tools to streamline his workflow. The call center where he works caters to broadband service ...

MILWAUKEE - Two people were shot and wounded Friday on Milwaukee's north side. The shooting happened around 5:15 p.m. Police said the victims, a 25-year-old and a 22-year-old, were in a vehicle when ...

Charter, which owns Spectrum, told the state of Ohio it expects the layoffs to occur by late March. The company will maintain ...

Three people were arrested in Napa last week after investigators conducted a human trafficking sting, officials said.

Nearly two dozen community groups in the greater Sacramento region are joining forces to help people prepare for the upcoming ...

The Greenville County Sheriff's Office responded to a shooting at an apartment complex on Friday afternoon. At approximately ...

Q4 2024 Earnings Call Transcript February 6, 2025 Xcel Energy Inc. misses on earnings expectations. Reported EPS is $0.81 EPS ...

Q1 2025 Earnings Call Transcript February 6, 2025 MACOM Technology Solutions Holdings, Inc. beats earnings expectations.