Health Medical Center Privacy and Security team has been alerted that local community members have received phone calls ...

As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations — but only when it is used correctly.

In the age of digital communication and customer-centric services, call centers have become essential hubs for businesses to ...

Q4 2024 Earnings Call Transcript February 11, 2025 Fidelity National Information Services, Inc. beats earnings expectations.

Q4 2024 Earnings Call Transcript February 11, 2025 WESCO International, Inc. misses on earnings expectations. Reported EPS is ...

About 51% of 211 calls last year were related to housing issues, highlighting a chronic issue, officials said.

A pair of Wisconsin legislators are pushing for more transparency in the school referendum process in the state.

Just because a call says it is from a place you recognize doesn’t mean you should trust whoever is on the line.

PowerSchool is notifying people impacted by the recent cybersecurity incident and is offering two years of free identity protection services for all current and ...

Narcotics Anonymous meets Tuesdays at noon and 8 p.m. Wednesdays at 8 p.m., Thursdays and Fridays at noon and Sundays at 8 p.m. at the Jamison Center of Kindness, 1101 Couch St., Texarkana, Ark. The ...

The new 911 system became necessary as residents made the switch from landline telephones to cell phones. It reduces the ...

A mother had called for help a few months before her two children died from hypothermia while sleeping in a van at a Detroit ...