Your deck won’t save you. Your data won’t speak for itself. Learn how small agencies can turn client calls into their biggest ...

Russia unleashed one of its largest attacks on Ukraine after President Trump said his latest call with Russian President Vladimir Putin made no progress on ending the war.

CLEVELAND, Ohio— The company that owns a Middleburg Heights call center agreed to pay $85,000 to settle accusations that it fired a Black woman by falsely claiming she cursed during a call.

Call center automation uses AI to streamline customer service. Discover how it works, explore tools, and gain expert tips to enhance customer experience.

Apple is introducing new AI-powered call screening and “hold assist” features in its latest mobile operating system, iOS 26. In iOS 26, when you receive a call from an unknown number, call ...

Forrester recognizes Invoca for standing out as the only vendor in the report that supports the full buyer journey. "While the Forrester report focuses only on contact centers, Invoca's strength ...

At one call center in the Philippines, workers help Americans with diabetes or neurological conditions troubleshoot devices that monitor their health.

AT&T's monument signage at the Lenox Park office complex in Buckhead. Telecommunications giant AT&T is scouting the Central Perimeter submarket for office space to house a call center.

President Trump said the tone and spirit of his two-hour phone call with Russian President Vladimir Putin on Monday about the war in Ukraine were "excellent," and Russia and Ukraine would ...

Call to Freedom moved into its new outreach center last month. The nonprofit had been operating out of two locations before the move. “And we outgrew both of those locations.

Prometheus Hyperscale and XL Batteries will install what’s known as an organic flow battery at the one-gigawatt data center Prometheus is building in Wyoming.

First responders in Laconia are one step closer to getting a new 911 call center.