Call center automation uses AI to streamline customer service. Discover how it works, explore tools, and gain expert tips to enhance customer experience.

The global call center industry was valued at approximately $350 billion in 2024. Projections suggest that the impact of AI on this sector could reach $2 to $3 billion in 2025, which represents about ...

Discover how AI-driven speech analytics is revolutionizing call centers by enhancing customer experience, improving agent ...

Loss, Shame, and the Rise of the Right,” is based on seven years of work in eastern Kentucky, one of the poorest and whitest areas in the country.

Tyré Nichols "carried his camera like a journal." Now, his photos are on display at the Jay Etkin Gallery in Memphis.

The Motley Fool. DATE Tuesday, June 24, 2025, at 5 p.m. EDT CALL PARTICIPANTS President and Chief Executive Officer — Raj SubramaniamExecutive Vice President and Chief Customer Officer — Brie ...

The Leeds native will move on to compete for Miss America, but her top priority is to serve with kindness and grace as the ...

One of the most paradoxical aspects of AI is that while it is hailed as the route to abundance, the most important financial outcomes have been about scarcity. The first and most obvious example has ...

Opening Protected Public Land: Trump signed an executive order to “promote responsible stewardship of natural resources while ...

In today’s healthcare landscape, the need for strong, adaptable leadership has never been greater. The best leaders develop other leaders. They drive change proactively and create resilient ...

Nintex CEO Amit Mathradas explains why the proliferation of software-as-a-service (SaaS) tools is unsustainable and how CIOs ...

After the widespread adoption of cell phones in the 2000s, softphones have become the next big step forward in telecommu ...