CLEVELAND, Ohio— The company that owns a Middleburg Heights call center agreed to pay $85,000 to settle accusations that it fired a Black woman by falsely claiming she cursed during a call.

A new paid leave program for city workers is causing "unintended consequences" at Denver's 911 call answering center, with overall leave usage among 911 call takers shooting up 334% in 2024. That ...

Call center automation uses AI to streamline customer service. Discover how it works, explore tools, and gain expert tips to enhance customer experience.

AT&T signed a 12-year lease with Provident Realty Advisors for approximately 186K SF across seven floors of the Lakeside Boulevard Tower at 2221 Lakeside Blvd.

AT&T's monument signage at the Lenox Park office complex in Buckhead. Telecommunications giant AT&T is scouting the Central Perimeter submarket for office space to house a call center.

Local News Snohomish County opening new state-of-the-art 911 call center The nearly $68 million project was funded through a sales tax that voters approved in 2018.

Call to Freedom moved into its new outreach center last month. The nonprofit had been operating out of two locations before the move. “And we outgrew both of those locations.

Startups are marketing AI products with lifelike voices to schedule or cancel medical visits and refill prescriptions.

4 at Berks call center indicted in nationwide health insurance fraud scheme Federal prosecutors accuse them of selling discount health and dental plans to consumers through false, misleading and ...

The 17,000-square-foot facility on Mohouli Street will operate as a unified call center for the county’s police and fire departments.

Connecticut-based telecommunications provider Charter Communications will close its Worcester call center on June 26, as the company is reducing its overall headcount in Central Massachusetts ...

The third-party call center representative improperly accessed personal data of retirement plan participants between December 2024 and January 2025.