From staffing to CRM integration, here’s how to run a high-performing call center that drives real business outcomes.

H ENDERSON, Ky. (WEHT) – According to the Kentucky Emergency Management (KYEM), Governor Andy Beshear announced that Kentucky ...

Discover how AI-driven speech analytics is revolutionizing call centers by enhancing customer experience, improving agent ...

Data from Quantum Metric’s latest survey uncovers the reasons why companies need to prioritize digital improvements for their ...

The AI boom has increased the challenge of forecasting power demand and revenue for new power generation facilities.

Amperity, the AI-powered customer data cloud, today announced that it has been positioned in the Leaders Category of the IDC MarketScape: Worldwide Retail Customer Data Platforms 2025 Vendor ...

LOUISVILLE, Ky. — A massive "hyperscale" data center is another step closer to fruition after the Metro Development Review Committee voted unanimously to approve the project.

According to data from WDMWW, Microsoft was the sixth top water user in the month of May. The tech corporation used 2.1 million gallons of water across its five data centers.

Brazil’s Central Bank faces a tough Selic rate decision amid conflicting inflation and activity data. Short-term inflation has improved, but long-term expectations remain above target levels.

Image dehazing is an essential preprocessing stage for several applications such as surveillance, long-range imaging, automatic driver-assistance system (ADAS), and remote sensing. Haze particles ...

Data centers receive much of the AI hype, but the longer-term opportunity lies beyond them, in the real-world uses that will affect people's lives.