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From staffing to CRM integration, here’s how to run a high-performing call center that drives real business outcomes.
Data from Quantum Metric’s latest survey uncovers the reasons why companies need to prioritize digital improvements for their contact centers.
The AI boom has increased the challenge of forecasting power demand and revenue for new power generation facilities.
Amperity, the AI-powered customer data cloud, today announced that it has been positioned in the Leaders Category of the IDC MarketScape: Worldwide Retail Customer Data Platforms 2025 Vendor ...