The business landscape of today is very competitive, where customer experience reigns supreme, with it being one of the key ...

As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations ...

Set SMART goals with team-based rewards • Promote open communication • Recognize and celebrate team achievements • Invest in training and ... To motivate call center agents to collaborate ...

Ambassador Cruise Line is introducing Sip & Sea, a new training program designed for homeworking travel agents. The initiative aims to provide essential training, usually available only to in-store ...

Licensed Customs Agents (LCA) and importers have kicked against the alleged Nigerian Ports Authority’s (NPA) imposed call-up policy and what they describe as illegal and duplicated fees under ...

From leveraging cutting-edge technology to fostering employee well-being, the Philippine call centre industry exemplifies ...

Fred. Olsen Cruise Lines has today launched the Fred. Olsen Cruise Lines’ Academy, a brand new integrated training platform, designed to provide agents with the knowledge and tools to sell confidently ...

an intelligent co-pilot software for call center agents. This technology provides real-time guidance to agents, optimizing customer interactions while reducing onboarding time and training costs. As ...

WASHINGTON – The Woodrow Wilson International Center for Scholars’ Middle East Program and Environmental Change and Security Program are pleased to announce the incoming cohort for the 2025 Agents of ...

noisy world they used to test both agents. The researchers call this unexpected phenomenon the indoor training effect. “If we learn to play tennis in an indoor environment where there is no ...

noise-free environment can sometimes yield better results than training in the same noisy environment where the agent will be tested. This unexpected phenomenon is known as the indoor training effect.

The perpetrators she had been describing — whom she spent much of this morning’s session politely criticizing — were the producers of the hit French comedy Call My Agent!. Herrero was a ...