Immigrants in Texas’s Rio Grande Valley are avoiding medical care due to intensified deportation efforts under the Trump ...

WRAL 5 On Your Side warns you about the red flags of a scam all the time, but a new scam tries to use those warnings against you.

The city is using a tool with artificial intelligence to respond to more than 40 percent of its nonemergency interactions — ...

In our last survey, 100% of our calls received the dreaded message to call back tomorrow, despite the call center being ...

Hyper hopes to use the fresh capital to help scale across the country, integrate more into existing 911 systems, hire a head ...

Agentic AI doesn’t spell the end of human call centre workers, says Salesforce By Christopher TredgerJohannesburg, 21 Jul 2025Linda Saunders, country manager and senior director of Solution ...

Five9's 2Q25 results are likely to beat consensus, while concerns regarding the substitution of human agents with AI are ...

Guilherme "Gui' Silva was on his way to pick up his 4-year-old daughter on San Juan Island when masked ICE agents in unmarked cars detained, his wife said.

A penny for the thoughts of our thankless call center workers. Long have they had to endure indignant customers fuming at them for problems beyond their control. Now they must suffer accusations that ...

The Glass House immigration raid on July 10 was one of the biggest since the president's inauguration. Here's how it went down at a Camarillo farm.

Guilherme “Gui” Silva, a 35-year-old visual artist, was "ambushed" by ICE agents on his way to pick up his 4-year-old ...

Help us. Hundreds of people packed the Franklin Community Center Tuesday night to call on the city of Santa Barbara to defend them against raids by U.S.