This is the third part of a six part series on the March 4 vote on a tax for emergency medical services. Paul Johnson, of ...

Two ‘vulnerable’ British pensioners have been found dead inside a Costa Blanca home. The grim discovery was made around in ...

As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations ...

Connecting with an expert over the phone might sound old-fashioned but some say it can be the fastest way to solve your ...

On the House floor Monday night—in a speech that was jarring, graphic, and nearly an hour long—Rep. Nancy Mace (R-S.C.) made ...

The Maryland State Police (MSP) is asking drivers to stay off the road after answering over 400 calls for service during the ...

The lieutenant is now a key member of AFR's recruitment program, where he strives to increase diversity within the fire service. He does that through career fairs, school visits and hands-on training.

For many of us, the COVID-19 pandemic brought us a greater sense of appreciation for paramedics and emergency medical technicians who answer calls of distress ...

When is answering your phone risky business? When a scammer is on the other end of the call waiting to record your voice. A ...

ROANOKE, Va. (WDBJ) - Getting around become a bigger challenge for us as we get older, especially when it comes to dialysis ...

We put our favorite earbuds to the test to find the best options for calls, evaluating background noise reduction, ANC, and ...