Using your own CRM can allow you to create a streamlined, fully automated onboarding flow. The system will be adapted to your ...

The idea behind Lumo is that while AI can provide significant opportunities for users and businesses, it also introduces new ...

Insight Health has raised $4.6 million to alleviate the routine aspects of care across the patient journey—using AI clinical ...

"While AI will grow to be a key component of your contact center, it is an enhancement to your current software, not a ...

5 Customer satisfaction scores for chatbot interactions in banking reached 84% in 2025. Meta AI leads the AI chatbot ...

For decades, Nigeria's banking sector operated under a traditional framework characterised by manual record-keeping, physical ...

Researchers recently observed a team of call center agents at a regional power grid company in China and interviewed them about their experiences with a newly introduced (artificial intelligence) AI ...

Salesforce’s Agentforce product gained a spotlight during an analyst-led call hosted by Cantor Fitzgerald on July 9th. The call featured Julian Lustig from Co-operators Group Limited, who discussed ...

The 52 counties honored in this year's awards from the Center for Digital Government are transforming local government with cutting-edge tech while focusing on resident services.

Investing.com -- Microsoft (NASDAQ: MSFT) saved more than $500 million in its call centers last year by using artificial intelligence, Bloomberg News reported on Wednesday. The tech giant announced ...

Salesforce, Inc. (NYSE:CRM) is one of the 10 AI Stocks Investors Are Watching This Week. On July 7, Cantor Fitzgerald analyst Matthew VanVliet reiterated an “Overweight” rating on the stock ...