What do you do when your outdated digital sales platform is costing you lost sales? Don't assume replacing outdated tools is ...

In terms of automations, Toolstation currently has 542 automations running, from moving and assigning tickets, to responding ...

Many AI productivity tools rely on the technology behind ChatGPT, Meta AI, Google Gemini and Claude to generate content. In ...

By combining human expertise with its expanded agentic AI platform, Crescendo is helping companies turn customer experience ...

As the tech stack grows, so does the risk of complexity without clarity. To avoid chasing trends, leaders must focus on ...

AI is transforming Indian call centers. What does it mean for workers? To understand how AI will reshape the future of work, there are few better places to start than India’s $280 billion ...

TCN, a leading provider of cloud-based contact center solutions, today announced its comprehensive strategy and enhanced ...

Master your digital journey by leveraging agentic AI through a strategic plan, turning autonomous technology into your ...

The 52 counties honored in this year's awards from the Center for Digital Government are transforming local government with cutting-edge tech while focusing on resident services.

Explore how AI is enhancing WhatsApp and RCS, driving personalization and growth in customer engagement for businesses globally, especially in India.

The 52 counties honored in this year's awards from the Center for Digital Government are transforming local government with cutting-edge tech while focusing on resident services.

Chip-industry companies that look set for tailwinds include Applied Materials (AMAT), Intel (INTC), Lam Research (LRCX) and Nvidia (NVDA), and cybersecurity stocks that could get a lift include ...