In terms of automations, Toolstation currently has 542 automations running, from moving and assigning tickets, to responding ...

As the tech stack grows, so does the risk of complexity without clarity. To avoid chasing trends, leaders must focus on ...

TCN, a leading provider of cloud-based contact center solutions, today announced its comprehensive strategy and enhanced ...

Chip-industry companies that look set for tailwinds include Applied Materials (AMAT), Intel (INTC), Lam Research (LRCX) and Nvidia (NVDA), and cybersecurity stocks that could get a lift include ...

Using your own CRM can allow you to create a streamlined, fully automated onboarding flow. The system will be adapted to your ...

• Automatic Scaling: Cloud platforms can automatically handle increases in user demand. For example, during tax filing season ...

The idea behind Lumo is that while AI can provide significant opportunities for users and businesses, it also introduces new ...

TCN, a leading provider of cloud-based contact centre solutions, today announced its comprehensive strategy and enhanced ...

Volaris moved its customer service to primarily digital channels, including messaging platforms and social media. Eighty-five percent of Volaris digital customer interactions are handled immediately ...

Artificial Intelligence expert Geoffrey Hinton has warned that many jobs will be replaced by robots in just two years ...

With this simple, all-in-one solution you can create a stunning site with no technical know-how, but could Wix be a bit too simple for you?

Designed for call-heavy industries such as legal, solar, HVAC, insurance, healthcare, and business process outsourcing (BPO) ...