From staffing to CRM integration, here’s how to run a high-performing call center that drives real business outcomes.

The consumer backlash against unsolicited telemarketing and e-mails coupled with ever-increasing competition for customer attention have forced companies to take a new look at their inbound call ...

Call centers used to something only enterprise companies could afford, ... Best call center software for CRM (Image credit: ZenDesk) 3. ZenDesk. Call center with CRM. Today's ...

Call Centers. Call Centers. Welcome Guest; Sign In ... Jonathan Moran from SAS discusses how AI is advancing CRM beyond contact centers and marketing and what's needed to ensure its responsible use.

Many call center software features have no major impact on performance. Only a select few capabilities separate top vendors from the rest, and those are the ones to focus on.

GUEST OPINION: Are you ready to take your customer relationships to new heights and revolutionize your call center operations? Look no further! In this blog post, we will unravel the power of ...

InStranet is used by 350,000 call center agents and counts TD Ameritrade, ... It's unclear how many InStranet customers use CRM tools from Salesforce.com rivals such as Oracle and SAP.

CRM systems are run on the failed assumption that a low-paid, powerless person in a call center cubicle can create real customer satisfaction with scripted responses. Why CRM systems frustrate ...

Mario Gallotto, director of sales administration at John Hancock of Boston, views customer relationship management (CRM) as a key way of retaining assets. In the past, only call center ...

If traditional, hotline 311 calls and fully staffed call centers are financially unsustainable, then the future of customer service and CRM might be found in the city where the first mobile app ...