Today’s CRMs do more than store information. They generate momentum. When enhanced by AI, a CRM system becomes a strategic operating system—one that can: • Streamline workflows and reduce manual input ...

Soon, many patients might initiate contact with the health system not by speaking with a call center worker or receptionist, ...

Rocket CRM, a customer relationship management platform designed for modern teams, has expanded its system architecture with new automation capabilities that aim to help businesses improve customer ...

The health system has seen big improvements in how it engages, retains and serves its consumers, including more than 200,000 ...

What do you do when your outdated digital sales platform is costing you lost sales? Don't assume replacing outdated tools is ...

CX is in danger of becoming corporate theater. Here's what went wrong—and what CX leaders must do to get it back on track.