Soon, many patients might initiate contact with the health system not by speaking with a call center worker or receptionist, ...

Rocket CRM, a customer relationship management platform designed for modern teams, has expanded its system architecture with new automation capabilities that aim to help businesses improve customer ...

Andy Studio is driving a transformation for a European service company that has raised £2 million to reinvent its operations ...

After the widespread adoption of cell phones in the 2000s, softphones have become the next big step forward in telecommu ...

A growing concern today is that the acceleration of the so-called ‘twin transition’ — green and digital — is dramatically ...

From staffing to CRM integration, here’s how to run a high-performing call center that drives real business outcomes.

Rocket CRM, a SaaS-based CRM technology platform designed for small and mid-sized businesses, has announced the full deployment of its new CRM automation system. This release is part of the company’s ...

Sunwave Health, a leading provider of healthcare software solutions, today announced the recent release of its MARA UR (Utilization Review), which ...

The AI revolution has reached a critical turning point, with 78% of organizations now using AI in at least one business ...

Looking for a better way to manage customer conversations? Discover the top free CRM software options for 2025, including ...

VitalPBX launches a seamless Salesforce CRM integration, empowering contact centers with real-time insights, and enhanced customer service capabilities.